Help & Support
Our customers are very important to us, and we want to make sure you have everything you need. Learn more about our shop's policies and ordering info below. If you can't find what you are looking for or need immediate assistance, please contact us via phone or email and we'll be happy to help!companyPolicyStatus: true
What is your Delivery Area?
Our shop locally serves the following cities and surrounding areas:
Can you deliver to a funeral home?
- Light's Funeral Home
- Griswold Funeral Home
- Leszczynski Mark
- Brzozowski Memorial Chapel
- Leszczynski Funeral Home
- Cheeks Funeral Home
- Daly Funeral Home Inc
- Rossi & Ditoro Funeral Home
- Gleason Funeral Home Inc
- Ferrari Funeral Home
- Kazyaka Funeral Home Inc
- DeMarco-Stone Funeral Home
If you do not see the funeral home you are looking for, please give us a call at (518) 374-4414, we may be able to accommodate special requests.
Do you deliver to local hospitals?
- Bellevue Women's Hospital
- Ellis Hospital
- Ellis Hospital Mental Health
- St Clare's Hospital
- Sunnyview Rehab Hospital
- Sunnyview Rehabilitation Hosp
If you do not see the hospital you are looking for, please give us a call at (518) 374-4414, we may be able to accommodate special requests.
What is your delivery Policy?
Delivery Policy and Guarantees
We offer an un-conditional guarantee of satisfaction. If you are not happy with something, please call us at 518-374-4414 or email at FelthousenFlst@aol.com I'd appreciate the opportunity to make it right by replacing the item, or compensating financially as needed.I especially like to be able to fix the problem one on one, rather than litigate it on Yelp or Google. With Appreciation for your business, Mark Felthousen
We make deliveries daily to homes, businesses, venues and funeral parlors.The ones to the homes are where most issues arise do to the fact that people are sometimes not home and the recipient is usually not aware that we are coming. Cell phone numbers are very helpful.
If they are not home we will:
A: Leave it in an enclosed or protected area if weather permits and the neighborhood is good. We won't leave it if it is too cold, too hot, or there is no porch or overhang. We wont' leave them if they are particularly fragile.
If we cannot leave them, we will try leaving them with a cooperative neighbor.
Failing that, we will bring the delivery back to the store. In all of the above instances, we will phone the recipient to let them know where the delivery has been left. If we do not hear from the recipient by the next day, we will phone the sender. We will phone the recipient prior to a delivery if
A: we are requested to.
B: it is distant or maybe the only deliver we have to that area.
C: the address is unclear and we cannot locate them, or they do not come to the door.
We make every effort to honor timed delivery requests to people's homes and businesses
Funeral Deliveries are a minimum of 2 hours prior to the service. Weddings and Parties are according to plan.
Do you deliver to nursing homes?
- Ellis Center For Long Term
- Hallmark Nursing Centre
- Hallmark Nursing Ctr
- Kingsway Arms Nursing Ctr
- Mohawk Opportunities In Mental
If you do not see the nursing home you are looking for, please give us a call at (518) 374-4414, we may be able to accommodate special requests.
Do you deliver to retirement communities?
- Heritage Home For Women
- Kingsway Home Care Svc
- Kingsway Kids Ctr
- Kingsway Manor Assisted Living
- Kingsway Senior Residential
- Kingsway Village Apartments
- Mont Pleasant Commons
- Schaffer Heights
- Southgate Apartments
- Summit Towers
- Ten Mill Lane Apartments
- Van Buren Apartments
If you do not see the retirement community you are looking for, please give us a call at (518) 374-4414, we may be able to accommodate special requests.
I tried placing an order, but it didn't go through. What can I do?
What if my chosen flowers aren't available?
How can I pay?
This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.
Information We Collect
If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction. When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.
Our Use and Disclosure of Your Information
When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.
We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.
We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.
We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.
All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.
If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.
Changes to Privacy Statement; Consent
We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.
Questions and Comments
We welcome your questions and comments about this Privacy Statement.